Nanjing CUH Science & Technology Co., Ltd

On June 2, 2024, a rainy afternoon, Mr. Zhang from Jiangsu called the customer service of CUH to complain. The other party was very angry at the beginning and thanked us repeatedly at the end. What happened in the middle? Let's continue reading.

The phone rang, and as soon a s the customer service answered the call, the other party said angrily: "I want to complain to you. I spent more than 100,000 yuan to buy your vibratory feeder controller. Not to mention that it has been repaired twice in the early stage, the circuit board was directly burned today. Our production line produces hundreds of thousands of units a day. Now the production line has stopped due to the failure of the vibratory feeder controller. Will you compensate for this loss?"

CUH Customer Service Department: "Mr. Zhang, we understand your feelings. You can describe the product problem in detail to me, and provide the purchase receipt and product serial number, and we will help you solve it."

After understanding it, the customer hung up the phone and added our customer service WeChat, and provided us with the purchase receipt and product serial number. After checking, we found the problem: the product serial number and QR code could not be checked. Although it looks very realistic in appearance, the customer is holding a counterfeit.

After we reported the inquiry to the customer, the customer was very depressed and angry. He spent money on genuine products but didn't expect to buy fakes! Moreover, the failure of the vibratory feeder controller not only affected the delivery progress, but also faced the overdue breach of contract compensation, which greatly reduced the company's reputation.

"What should we do now? The whole factory is shut down now. We can't afford the huge losses if we can't deliver on time."

CUH Customer Service Department: "Don't worry, you need a few vibratory feeder controllers to resume production now. We can send them to you first, and then you can pay." In order to help Mr. Zhang resume the operation of the production line, our sales rushed to the customer's site with 10 vibratory feeder controllers to help him, helping the customer to minimize the loss of shutdown.

After a month of legal game and patient waiting, the supplier who sold counterfeit products, in accordance with the law, not only fully refunded the purchase funds of the counterfeit vibratory feeder controllers, but also assumed all economic losses caused by the interruption of the production line, with a total compensation amount of more than 800,000 yuan.

This victory not only hit the rampant forces of counterfeit products, defended the rights and interests of genuine products, but also strongly advocated an honest business environment. The customer expressed his inexpressible gratitude to CUH, and Mr. Zhang deeply realized that in the ups and downs of the business world, insisting on choosing genuine products is not only a pursuit of quality, but also a wise choice for corporate responsibility and long-term development. So how can customers identify whether they have purchased genuine vibratory feeder controllers from CUH?

01 First, the packaging box

CUH's products have clear trademarks and anti-counterfeiting labels printed on the side (scratch the coating and scan the code to query), while counterfeit products often have poor printing quality and anti-counterfeiting marks are also easy to forge

02 Secondly, the anti-counterfeiting QR code

CUH will attach a unique serial number to each genuine product, which can be queried through the official website to verify the authenticity of the product

03 Finally, the inside of the product

Our sales opened the two vibratory feeder controllers and asked Mr. Zhang to observe the difference in the internal structure. The internal lines of the genuine vibratory feeder controller are neat, the materials are exquisite, and the welding process is also very fine, while the counterfeit products are rough and messy

If you buy a counterfeit product without knowing it, how can customers defend their rights in time?

01 Defense method 1

Customers can report to the market supervision department with the purchase certificate

02 Defense method 2

The purchasing department can find the purchase contract and demand full compensation from the counterfeit supplier

03 Defense method 3

Contact the after-sales service team of CUH. We will assist the internal purchasing personnel of the company to conduct genuine product identification training to help them identify counterfeits

As a global leader in the field of vibratory feeding, CUH provides three major commitments to every customer:

01 Industry exclusive quality commitment

repair one and get two within one year. If there is a quality problem with the product purchased within one year, we will not only give one away, but also repair the product for free

02 Service commitment

112 technical rescue (technical support is provided within 1 day, problem solving is provided within 1 hour, and on-site training is provided within 2 hours)

03 After-sales commitment

30-day unconditional return and exchange, the only one in the industry to provide product lifetime warranty